Safety & Trust Hub

Never worry about getting scammed. When you hire a helper, your payment is held in a secure **StuCollab Escrow** account. The money is only released to the helper AFTER you confirm that you have received the work.

For physical items like records or notes, we use a unique **4-digit Security PIN** and a **Safe Location Pin.**

• The Security PIN: Only give the PIN once you've received your item in-hand.
• Campus Spots: Use our "Quick Pin" feature to select safe, known points like the Canteen or Library.
• Non-Campus Safety: If you are meeting outside a campus (e.g., at home or in the city), **ONLY** meet in busy, well-lit, and public spaces such as station entrances, cafes, or public parks.

StuCollab is a peer-to-peer student community. By using our platform, you agree to:

Issue Resolution

If work is not delivered or doesn't meet requirements, you can "Raise a Dispute." Our Admin team will review the chat logs and evidence to make a fair decision on the escrow release.

Grievance Redressal (India)

In accordance with the **Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021**, StuCollab has appointed a Grievance Officer to handle user complaints.